Case Study - Dropout Technology Limited

Dropout

Supplier of compressed air water removal products has streamlined its business and improved all areas by switching to Xploite.

Business Issue

  • The staff at Dropout Technology Limited were using multiple cloud based systems to manage their business. They needed all the functionality of the current systems but “under one roof”

Problem

  • Existing systems were not linked together – so the process seemed fragmented and compartmentalised
  • They had to jump between systems all the time – this proved costly with a higher risk of human error
  • Not all staff were using the systems because it was such a hassle to maintain

Solution

  • Dropout Technology Limited looked around the CRM marketplace and found Xploite – after one months free trial they were keen to sign up
  • Through Xploite’s multifunctional software they were able to import all of their customer data just by exporting from the old systems
  • They also needed to be able to work in multiple currencies because they sold products worldwide – another great Xploite CRM feature!

Result

  • Dropout Technology Limited was able to import all of their customer data simply and quickly
  • Within days they were automatically capturing website leads which feed straight into their sales funnel on Xploite
  • Using the built-in graphical reports and opportunity funnel Dropout Technology Limited were able to quickly get a hold of the important business figures such as sales margin and contribution etc.
  • Lead generation and customer follow up has drastically improved thanks to Xploite’s comprehensive and simple CRM – making their whole business more streamlined

We are really confident that your business could benefit from Xploite CRM – but don’t just take our word for it – here is what Dropout Technology Limited had to say…

Customer Satisfaction Survey

Andy Bird from Dropout Technology Limited gave the following answers to our survey:

Question 1

On a scale of 1 to 5, with 1 being not good and 5 being excellent, how do you rate Xploite CRM?
Answer: 4 possibly 5

Question 2

On a scale of 1 to 5, with 1 being not good and 5 being excellent, how good was the service you received?
Answer: 5

Question 3

On a scale of 1 to 5, with 1 being difficult and 5 being very simple, how easy was Xploite CRM to set up?
Answer: 5

Question 4

On a scale of 1 to 5, with 1 being not much and 5 being a great deal, how has Xploite CRM helped your business?
Answer: 5

Customer Testimonial - Andy Bird, Dropout Technology Limited

A truly fantastic product!!!!! We have moved our entire business operation to Xploite over the past 4 weeks. It was not only seamless but the benefits we have derived from this have been immense. We manage the whole CRM process from enquiry, prospecting, newsletters, stock, sales orders and final product shipment through this system. The integration into Xero is also excellent. Xploite has provided us with a truly cost effective business management package online and secure. We cannot recommend it enough!